Return / Exchange Form

Upon confirmation that the item is available for exchange, please indicate the desired model/size in your return/exchange form included inside your parcel and send it back with your returned merchandise to the address provided in the form. Please be advised to retain proof of postage receipt as we are unable to accept responsibility for any lost or damaged parcels incurred during transit to our address. It is highly recommended to purchase a trackable shipping service and/or shipping insurance. We do not guarantee that we will receive your returned item.  Once your return parcel is received processing time is 7-10 business days to process your return. A standard shipping fee will be charged to your account in the event of an exchange for shipping and handling.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive an exchange, the cost of shipping fee may be requested through PayPal.

INTERNATIONAL SHIPPING 

Will I Have to Pay for Tax or Customs on My International Order?

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically due once the package arrives in the destination country. Depending on the country, the buyer may be required to pay these charges at the time of delivery, or the seller or LUANI may be required to collect the tax at checkout and remit it to the tax authorities. 

Am I responsible for paying customs fees?

There are two types of taxes charged when goods are imported into a country: customs fees and VAT (or similar tax).

Customs fees are placed on physical goods that are imported into a country from another country or territory. These fees are applied to international sales, but never domestic (unlike VAT, JCT, GST, SST, HST, QST or similar tax, which can be applied to both goods imported into a country and goods sold locally). 

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

Most customs charges are due once the package arrives in the destination country. The amounts can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

If a buyer and a seller are located in different countries, please note that additional duties and taxes (such as those charged at customs) may apply. This is to make it clear to buyers that they may be responsible for paying these additional fees.

Please contact your local customs office to find out your next steps as you may need to pay additional charges. 

COVID-19 Shipping Delays 

This has been difficult for the world. We are all doing our best we can to stay safe. We hope you are doing well and staying safe as well!

Due to the COVID-19 crisis, specifically striking our city of Houston, Texas—we want to stay on the safe side of things for everyone, you, our locals and for ourselves. Our tiny but most effortless team will be working from the comfort of their homes. We ship all our products from our Houston office and because of that, there will be delays with purchases made until further notice.

Contact Us

If you have any questions on how to return/exchange your merchandise, please contact us. 

Disclaimer

LUANI, LLC will not be held liable for any damage which has been caused to your garment by a third-party dry-cleaning company. We strongly advise that you contact us for detailed care instructions prior to the cleaning of your garment.

LUANI, LLC reserves the right to deny an exchange or refund if the garment does not meet our return policy requirements. If a returned/exchanged item is denied, the goods will be returned to the customer.